Delivery policy

We deliver anywhere in South Africa. We don't currently ship internationally. Contact us for a quote.

Orders ship 3–4 business days after purchase. We don't ship on weekends or public holidays.

Pre-order items ship when stock arrives from our supplier. If your order mixes pre-order and in-stock items, we ship everything together once the pre-order arrives unless you ask us to split it (extra delivery fees may apply).

• Door-to-door courier: tracked, insured to full value, signature on delivery. Usually 3–4 working days after dispatch.
• Pudo locker: locker-to-locker. Usually 3–4 working days after dispatch.
• Collect in Mossel Bay: free, by arrangement.

Delivery fees are shown at checkout before you pay. Courier and Pudo delivery is free on orders over the amount shown at checkout. Outlying areas may take longer.

Slabs ship bubble-wrapped in a rigid mailer. Sealed product ships boxed with corner protection. Every parcel is insured to its full value while in transit.

You'll get a tracking number by email when your order ships.

If your parcel arrives damaged, photograph it before opening and email support@karoocollectablesandslabs.co.za within 7 days. If tracking shows no movement for 5 working days, or your parcel is lost, contact us and we will open a claim with the courier and replace or refund your order.

Please make sure your address and phone number are correct. Parcels returned to us because of an incorrect address or failed delivery can be re-sent at your cost.

Order questions: orders@karoocollectablesandslabs.co.za. Everything else: support@karoocollectablesandslabs.co.za.